Help center
A hosted support-case form your customers fill in — each submission opens a Help Desk ticket for your team. Customize the title, theme, and accent, then share the URL or embed it.
View as MarkdownThe Help center is a hosted support-case form — Email, Related problem, Severity, Subject, Description, and Attachments. When a customer submits it, Bookbag opens a Help Desk ticket for that agent, so your team picks it up in the shared inbox. It complements the live chat: use it when a customer wants to file a detailed case rather than chat.
Open your agent → Deploy → the Help center card. Use the toggle on the card to turn it on or off, and Manage to customize it.
Turn it on or off
The toggle on the Help center card enables or disables the hosted form. When it's off, the hosted page (/help?agentId=…) shows an "unavailable" message and stops accepting submissions — so an embedded form simply stops creating tickets until you turn it back on. New agents have it on by default.
Design
Customize how the form looks. Changes are saved to the agent and reflected live in the preview and on the hosted page.
| Setting | What it does |
|---|---|
| Page title | The heading at the top of the form. Defaults to "Submit a case to our Customer Support Team". |
| Intro text | The subheading under the title. |
| Default theme | System, Light, or Dark. |
| Accent color | The color of the submit button and selected options. |
Share or embed
The Manage view gives you a hosted URL with your agent baked in (/help?agentId=…). Anyone who opens it and submits the form opens a ticket in your Help Desk. Share the link, proxy it under a path on your domain, or embed it inline:
<iframe src="https://app.bookbag.ai/help?agentId=YOUR_AGENT_ID" title="Help center" width="100%" style="min-height: 760px; border: 0" ></iframe>
What happens on submit
Manage and reply to submissions in the Help Desk.