Email is still the highest-volume support channel for most ecommerce brands. Bookbag's AI agent reads every incoming email, classifies its intent, looks up the relevant order data or knowledge, and sends a complete, accurate reply. For tickets the AI isn't confident about, it drafts a reply and routes it to your team for a fast human review before sending.
What you get
Auto-resolve routine tickets
Order status, tracking, return eligibility, product questions — the AI resolves these end-to-end without a human in the loop.
AI-drafted replies for review
For tickets that need a human, the AI pre-drafts the reply based on order data and your knowledge base — your agent reviews, edits, and sends in seconds.
Works with your existing email address
Connect your current support@ or hello@ address. Bookbag integrates via forwarding or direct inbox connection — no new email address for customers.
Thread-aware conversations
The AI understands reply threads and follow-up emails in context, so multi-turn email conversations are handled coherently.
Custom signatures and tone
Every outbound email uses your brand's voice and signature so it looks like it came from your team.
Spam and out-of-scope filtering
The AI identifies spam, vendor mail, and non-support emails and keeps them out of your support queue.
How it works
- 1Connect your support email address via forwarding or direct integration
- 2Bookbag classifies each incoming email by intent
- 3The AI resolves tickets it can handle and sends the reply
- 4Tickets above confidence thresholds are routed to the help desk with a pre-drafted reply
- 5Your agent reviews, edits if needed, and sends — or the AI sends automatically
Frequently Asked Questions
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Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.