Bookbag is an AI customer support agent designed for ecommerce, and it integrates directly with BigCommerce via the native V2/V3 REST API. The agent reads your live order data, shipment tracking, customer records, and product catalog to resolve the support questions that consume most of your team's time. It deploys on your storefront chat, support email, and social channels without any custom development.
How Bookbag connects to BigCommerce
BigCommerce API credentials
Create an API account in your BigCommerce control panel and paste the credentials into Bookbag. The agent syncs your catalog, customers, and order history immediately.
Live fulfillment & tracking data
Bookbag reads shipment events and carrier tracking numbers from BigCommerce in real time, so customers always get accurate delivery updates.
Write-back store actions
With appropriate API scopes enabled, Bookbag can create return requests, issue refunds, and update order statuses directly in BigCommerce.
Storefront widget & headless support
Embed the Bookbag chat widget on your BigCommerce storefront or any headless frontend — Bookbag works wherever your customers shop.
What the agent does on BigCommerce
WISMO (where is my order?)
Delivers live order status and carrier tracking updates, cutting the most common support ticket entirely.
Returns & exchange management
Explains your return policy, collects the necessary details, and submits the return or exchange in BigCommerce automatically.
Refunds & order cancellations
Processes refunds and cancellations within your policy rules and escalates exceptions to a human agent.
Product discovery & recommendations
Answers product questions and recommends items from your BigCommerce catalog to help shoppers find what they need.
Promotions & coupon support
Explains active sale terms, troubleshoots coupon issues, and surfaces relevant promotions to keep customers moving toward checkout.
Account self-service
Lets customers update addresses, view past orders, and manage their account without contacting your team.
Set up in minutes
- 1Create a BigCommerce API account with the necessary OAuth scopes (orders, products, customers)
- 2Enter your BigCommerce store URL and API credentials in the Bookbag dashboard
- 3Bookbag syncs your catalog, shipping zones, and order history automatically
- 4Embed the Bookbag chat widget on your storefront or headless frontend
Frequently Asked Questions
Other platforms
Add AI support to your BigCommerce store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.