How do I add an AI customer support agent to Shopify?

Install Bookbag from the Shopify App Store or connect with an API key. Bookbag automatically imports your products, policies, and order data, then you add a one-line chat widget snippet to your theme. Most stores are live in under 10 minutes.

Can the AI agent track Shopify orders?

Yes. Bookbag reads live order status, fulfillment, and tracking from Shopify, so it answers "where is my order?" instantly and accurately — the most common ecommerce support question.

Can it process returns and refunds in Shopify?

Yes. With permissions you set, the agent can start returns and exchanges, issue eligible refunds, and cancel or edit orders directly in Shopify, escalating anything outside your rules to a human.

Does it work with my Shopify theme and other apps?

Yes. The chat widget works with any Shopify theme, and Bookbag integrates with popular apps like Gorgias, Klaviyo, and Recharge so it has the context it needs.

Will it recommend products to shoppers?

Yes. The agent can recommend products from your Shopify catalog based on what a shopper asks, helping turn support conversations into sales.

Ecommerce platform

The AI customer support agent built for Shopify

Connect your Shopify store and Bookbag instantly answers order, shipping, return, and product questions — 24/7, across chat, email, and social.

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70%

of tickets resolved without a human

24/7

instant responses, every time zone

<2 min

average setup to first answer

Bookbag is an AI customer support agent that connects natively to Shopify. The moment you install it, the agent can read order status, fulfillment and tracking, customer accounts, product catalog, and your store policies — so it resolves the questions that make up the bulk of ecommerce support tickets without a human. It works on your storefront chat widget, your support email, and social channels.

How Bookbag connects to Shopify

One-click Shopify install

Install from the Shopify App Store (or connect via API key). Bookbag syncs your catalog, policies, and order data automatically — no developer required.

Live order & fulfillment access

The agent reads real-time order status, tracking numbers, and fulfillment state so "where is my order?" is answered instantly and accurately.

Actions write back to Shopify

With permission, the agent can start returns, issue refunds, cancel or edit orders, and update subscriptions directly in Shopify.

What the agent does on Shopify

Order tracking (WISMO)

Answers "where is my order?" with live tracking — the single most common ecommerce ticket.

Returns & exchanges

Walks customers through your return policy and creates the return or exchange automatically.

Refunds & cancellations

Processes eligible refunds and cancellations within your rules, escalating edge cases to a human.

Product recommendations

Suggests products from your catalog based on the customer's question, turning support into sales.

Discount & promo questions

Explains active promotions, applies eligible codes, and reduces "why isn't my code working" tickets.

Account & subscription help

Updates shipping addresses, manages subscriptions, and handles account questions.

Set up in minutes

1Install Bookbag from the Shopify App Store or connect with an API key
2Bookbag auto-imports your products, policies, and order data
3Train the agent on your help docs and FAQs (optional — it works out of the box)
4Add the chat widget snippet to your theme (one line) and go live

Frequently Asked Questions

Other platforms

WooCommerce BigCommerce Shopify Plus

Add AI support to your Shopify store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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