The chat widget is the most direct path from a customer question to an answer. It lives on your storefront, product pages, or help center, and it's powered by the same AI agent that handles email and social. Install it in minutes, match it to your brand, and let the AI handle every inquiry from 'where is my order?' to 'which size should I get?'.
What you get
One-line install
Paste a single script tag into your Shopify theme or any website. No developer needed to get live.
Fully customizable appearance
Set colors, logo, launcher icon, welcome message, and agent name so the widget looks like it belongs to your brand.
Mobile-optimized
The widget is responsive and touch-friendly — the majority of your shoppers are on mobile, and the experience is built for it.
Proactive engagement
Trigger the widget based on page, time on site, or cart value — greet high-intent visitors before they bounce.
Instant AI responses
The AI agent responds in under two seconds with answers grounded in your catalog, policies, and order data.
Seamless human handoff
If a conversation needs a human, it's escalated directly to your help desk — the customer never needs to start over.
How it works
- 1Copy the one-line script from your Bookbag dashboard
- 2Paste it into your Shopify theme or website header
- 3Customize colors, logo, and welcome message to match your brand
- 4Set any proactive triggers for specific pages or behaviors
- 5Go live — the AI starts answering immediately
Frequently Asked Questions
Explore the platform
See the platform in action
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.