Deeper agent customization
More control over the agent's brain and behavior. Live now: choose GPT or Claude per agent (bring your own key), full system-prompt control, tone/guardrails, and a prompt inspector that shows the exact prompt your agent uses. Next: visual multi-step workflows and per-topic policies.
- Per-agent model choice + bring-your-own OpenAI/Anthropic key — live
- System prompt, tone & guardrails + prompt inspector — live
- Visual workflow builder for multi-step resolutions — coming
- Per-topic tone, rules, and escalation policies — coming
Business-system actions & integrations
Connect the agent to more of your stack — ERPs, OMS, WMS, CRMs, loyalty, and subscription tools — so it can take more real actions on the customer's behalf, securely and within your rules.
- Expanded action library beyond core ecommerce platforms
- Custom actions via API with granular permissions
- Deeper Klaviyo, Recharge, and CRM data sync
Richer human handoff
An even stronger help desk: smarter routing, agent collision detection, internal notes, SLAs, and seamless live takeover so customers never feel the seam between AI and human.
- Advanced routing and assignment rules
- SLA tracking and breach alerts
- Live co-pilot suggestions for human agents
Improved knowledge retrieval
Next-generation retrieval so the agent finds the right answer even in large, messy knowledge bases — with better handling of conflicting docs, freshness, and structured data.
- Higher-accuracy semantic search over your content
- Automatic detection of stale or conflicting docs
- Structured-data retrieval for specs, sizing, and policies
Frequently Asked Questions
Want a say in the roadmap?
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.