Shopify
Connect Shopify to ground your agent in your catalog and enable live order-status, tracking, and returns lookups — plus install the chat widget on your storefront.
View as MarkdownShopify is the integration that turns Bookbag from a generic FAQ bot into a real ecommerce support agent. It does three things: it grounds answers in your store's content, it powers live order lookups through actions, and it deploys the chat widget on your storefront.
For a Shopify store, set up all three: connect the data, enable Shopify actions, and install the widget. That combination resolves the bulk of "where is my order?" and "can I return this?" tickets automatically.
What you can do
| Capability | What it enables |
|---|---|
| Ground in store content | Index policies, product pages, and your help center so answers reflect your actual store. |
| Order-status lookups | The agent looks up an order and tells the customer where it is and when it will arrive. |
| Tracking & shipping | Surface tracking links and shipping estimates in the conversation. |
| Returns & exchanges | Walk customers through your returns policy and start the process. |
| Storefront widget | Embed the chat bubble on every page of your Shopify theme. |
Ground your agent in store content
Add your store as a data source: crawl your storefront and help center so policies, FAQs, and product information are indexed. Pin high-stakes answers like your returns window as Q&A pairs so the agent quotes them exactly.
Enable order lookups with actions
Live order data comes from Shopify actions. With actions enabled, the agent can look up a customer's order and answer status, tracking, and fulfillment questions in real time instead of guessing.
Order details are personal data. Use identity verification on the widget so the agent only reveals order information to the right customer.
Install the storefront widget
Add the chat widget to your Shopify theme so customers can ask questions on any page. Paste the embed snippet before </body> in your theme.liquid layout:
<script
src="https://app.bookbag.ai/widget/embed"
data-agent-id="YOUR_AGENT_ID"
defer
></script>
</body>See Website widget → Install on Shopify for the full step-by-step.