Does translation auto-detect the customer's language?

AI summaries of escalated conversations are written in the customer's language. For replies, you choose the target language via the Translate action when composing.

Which languages are supported?

Bookbag offers a broad language list for the team language and for translating replies.

Is AI compose only for translation?

No. Translate is one of several compose actions — friendly, formal, rephrase, expand, grammar, and format are all available in the composer.

What if the model is unavailable?

The composer falls back to your original text and marks the result as a fallback, so your draft is never lost.

Translation

Support customers in their own language. Turn on translation so agents can compose replies in one language and send them in another, powered by the same AI compose tools built into the ticket composer.

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Your customers don't all speak the same language — your team shouldn't have to either. Translation lets agents write a reply in the language they're comfortable with and send it in the customer's language, right from the ticket composer.

Where to configure

Open the agent's Help desk → Translation settings. Enable translation and pick the team language Bookbag composes in.

Turn it on

1
Enable translation
Flip the toggle in the Translation settings.
2
Pick your team language
Choose the language your agents work in. Bookbag offers a wide list of languages.
3
Compose and translate
In any ticket, write your reply and use AI compose's Translate option to convert it before sending.

AI compose

Translation is part of the broader AI compose toolset in the reply composer. Select your draft and choose an action — Bookbag rewrites it and returns the new text for you to review before sending:

Action	What it does
Translate	Convert the reply to another language.
Friendly	Warm up the tone.
Formal	Make it more professional.
Rephrase	Reword while keeping the meaning.
Expand	Add more helpful detail.
Grammar	Fix grammar and spelling.
Format	Clean up structure and formatting.

Always review before sending

AI compose returns suggested text — you stay in control. Read the rewrite, edit if needed, then send.

Graceful fallback

If the AI rewrite can't be generated, the composer returns your original text unchanged and flags it as a fallback — you never lose what you wrote.

FAQ

What's next

Help Desk overview

The composer and ticket timeline.

Email settings

Translate outgoing email replies too.

Takeover

Use AI compose when you take over a chat.

Email settings

Deploy overview