Email settings
Turn email into a support channel. Connect your support addresses, verify deliverability with forwarding, DKIM, and SPF, and control the sender display name and signature on outgoing replies.
View as MarkdownEmail settings turn your support inbox into a Bookbag channel. Incoming email becomes a ticket; your team's replies go back out as email — all from the same Help Desk inbox, alongside chat and other channels.
Open the agent's Help desk → Email settings. Enable email, add your support addresses, and verify deliverability.
Connect a support address
Add each support address you want to receive on (for example support@yourbrand.com). For every address, Bookbag tracks three deliverability signals:
| Signal | What it confirms |
|---|---|
| Forwarding | Mail sent to your address reaches Bookbag so it can become a ticket. |
| DKIM | Outgoing replies are cryptographically signed as you, so they aren't flagged as spoofed. |
| SPF | Your domain authorizes Bookbag to send on its behalf. |
Until forwarding, DKIM, and SPF are all in place, replies are more likely to land in spam. Each address shows its current status and any outstanding issues to fix.
Sender identity
Control how replies appear in the customer's inbox:
Display name
- Auto — Bookbag chooses a sensible sender name for you.
- Custom — set an exact display name, e.g. "Acme Support".
Signature
Add a signature appended to outgoing email replies — your team name, hours, or a help-center link. It applies to email replies sent from the Help Desk.
Deliverability contact
Set a deliverability contact — the address Bookbag uses for notices about your email setup, like a DKIM key that needs rotating. Keep it pointed at someone who manages your domain.