Integrations overview
Connect Bookbag to the tools your store runs on — Shopify, Slack, WhatsApp, Zapier — and push events to your own systems with signed webhooks. Manage them all from your workspace.
View as MarkdownIntegrations connect Bookbag to the rest of your stack. Some feed your agent knowledge and powers (your store, your help center, your messaging platforms); others push Bookbag's events out to wherever you want them. Together they make the agent a first-class part of your operations instead of a silo.
Integrations are configured at the workspace level by an admin. Credentials are stored securely and never returned in the dashboard once saved. See Members & roles.
Two kinds of integration
| Kind | Direction | Examples |
|---|---|---|
| Connectors | Into Bookbag | Shopify, Slack, WhatsApp, Notion, Zendesk, Salesforce — ground the agent, give it powers, or sync content. |
| Outbound webhooks | Out of Bookbag | Push events like a new lead or a finished conversation to your CRM, data warehouse, or Zapier. |
Available integrations
Ground answers in your catalog and enable live order lookups.
Answer in Slack and get notified about escalations.
Two-way messaging and outbound campaigns over the Cloud API.
Connect Bookbag to thousands of apps with no code.
Send signed event payloads to your own endpoints.
How connectors authenticate
Different platforms authenticate differently, but the dashboard hides the details — you connect once and Bookbag stores the credentials for that provider:
- OAuth — you're redirected to the provider to approve access, then bounced back connected (used by Notion, Zendesk, and Salesforce when configured).
- Tokens / API credentials — you paste a token or key (used by WhatsApp, Slack, and credential-based ticketing connections).
- Webhooks — for messaging channels, you also register a Bookbag inbound URL on the platform. See Deploy & channels.