# Help center

> A hosted support-case form your customers fill in — each submission opens a Help Desk ticket for your team. Customize the title, theme, and accent, then share the URL or embed it.

The Help center is a hosted support-case form — Email, Related problem, Severity, Subject, Description, and Attachments. When a customer submits it, Bookbag opens a **Help Desk ticket** for that agent, so your team picks it up in the shared inbox. It complements the live chat: use it when a customer wants to file a detailed case rather than chat.

> **WHERE TO FIND IT:** Open your agent → **Deploy** → the **Help center** card. Use the **toggle** on the card to turn it on or off, and **Manage** to customize it.

## Turn it on or off

The toggle on the Help center card enables or disables the hosted form. When it's **off**, the hosted page (`/help?agentId=…`) shows an "unavailable" message and stops accepting submissions — so an embedded form simply stops creating tickets until you turn it back on. New agents have it **on** by default.

## Design

Customize how the form looks. Changes are saved to the agent and reflected live in the preview and on the hosted page.

| Setting | What it does |
| --- | --- |
| Page title | The heading at the top of the form. Defaults to "Submit a case to our Customer Support Team". |
| Intro text | The subheading under the title. |
| Default theme | System, Light, or Dark. |
| Accent color | The color of the submit button and selected options. |

## Share or embed

The Manage view gives you a hosted URL with your agent baked in (`/help?agentId=…`). Anyone who opens it and submits the form opens a ticket in *your* Help Desk. Share the link, proxy it under a path on your domain, or embed it inline:

```html
<iframe
  src="https://app.bookbag.ai/help?agentId=YOUR_AGENT_ID"
  title="Help center"
  width="100%"
  style="min-height: 760px; border: 0"
></iframe>
```

## What happens on submit

> **TIP:** Manage and reply to submissions in the [Help Desk](/docs/help-desk/overview).