Shopify actions
Connect your Shopify store so the agent can look up orders and products in real time. Set up the connector once, then enable order-status and product-search actions for grounded, live answers.
View as MarkdownThe Shopify connector lets your agent answer the two questions ecommerce customers ask most: "Where's my order?" and "Do you have this?" — using live data from your store rather than a static FAQ.
Shopify is an integration-type connector. You authenticate once in Integrations, then enable the specific Shopify actions you want on each agent.
The Shopify connector authenticates with your store domain (shop) and an access_token. Store these once as a Shopify integration — they're shared by every Shopify action across your agents.
Available actions
| Action | What it does | Parameters |
|---|---|---|
get_orders | Retrieve order status and history. | order_number, email |
get_products | Search and display products from the catalog. | query |
These cover the core support flows: a customer asks where their order is, the agent calls get_orders with their order number or email and reports the status; a shopper asks about a product, the agent calls get_products and surfaces matching items.
Set it up
- 1Connect ShopifyIn Integrations, add the Shopify connector with your store domain and access token. See the Shopify integration guide for the exact scopes.
- 2Enable the actionsOn your agent's Actions tab, add the Shopify connector and enable get_orders and get_products.
- 3Choose execution modeBoth actions are read-only lookups, so auto mode is safe — no confirm step needed.
- 4Test and refineRun each action with a real order number and a sample product query to confirm the data comes back as expected.
Pair Shopify actions with interactive widgets to show an order-status card or a product carousel inline in the chat instead of plain text.
Grounding order answers
Because order status comes straight from Shopify, the agent reports the real, current state — not a paraphrase. Combine this with a Q&A pair for your shipping policy so the agent explains both "where it is" and "what to expect."