When a customer asks 'where is my order?' or 'I need to return this', the answer shouldn't be a link to a form. Bookbag's native store integrations let the agent take the real action inside your Shopify store, within the guardrails you define. Customers get instant resolution; your team stops processing the same requests over and over.
What you get
Order tracking
Pull live fulfillment status and carrier tracking from Shopify and surface it to the customer in plain language — no login, no link.
Returns and exchanges
Start a return or exchange on behalf of the customer. The agent checks eligibility against your return window and policy before initiating.
Refunds
Issue full or partial refunds up to a dollar threshold you set. Larger amounts are routed to a human for approval.
Order cancellation and editing
Cancel unfulfilled orders or update line items when the order is still editable. The agent confirms before acting.
Address updates
Correct a shipping address before fulfillment — the agent verifies the order status before making the change.
Discounts and goodwill credits
Apply a discount code or issue store credit as a goodwill gesture, up to limits you configure.
How it works
- 1Connect your Shopify store — Bookbag gets read/write access to orders and customers
- 2Set guardrails: refund ceilings, return windows, cancellation cutoffs
- 3The AI checks eligibility and policy before taking any action
- 4Actions that exceed guardrails are escalated to a human agent for approval
- 5Every action is logged in the conversation and in your Shopify admin
Frequently Asked Questions
See the platform in action
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.