About Yotpo Loyalty & Rewards
Yotpo Loyalty & Rewards is one of the most widely adopted loyalty platforms for Shopify brands, powering points-based programs, VIP tiers, and referral rewards. Loyalty program members generate a disproportionate share of support tickets — asking about their points balance, questioning why a purchase didn't earn points, or wanting to redeem rewards but not knowing how. Connecting Yotpo Loyalty to Bookbag gives the AI agent real-time access to each customer's points balance, tier status, reward history, and available redemptions. Bookbag can answer every loyalty question instantly and — within your configured rules — even apply redemptions or issue point adjustments on behalf of the customer.
How it works together
Connect Yotpo Loyalty & Rewards and Bookbag gets the context and reach it needs to resolve more tickets automatically.
- Connect via Yotpo Loyalty API keyGenerate a Yotpo Loyalty API key from your Yotpo dashboard and enter it in Bookbag. The agent gains immediate read access to customer loyalty accounts, points balances, tier status, and reward records.
- Look up a customer's loyalty account in real timeWhen a member asks about their points or tier, Bookbag calls the Yotpo Loyalty API using their email address, retrieves their current balance and VIP status, and responds with precise, up-to-date information.
- Explain point accrual and tier logicBookbag reads your program's earn rules and tier thresholds from Yotpo and explains them accurately — clarifying why a specific order did or didn't earn points, and what the customer needs to do to reach the next tier.
- Process redemptions and point adjustments within policyWithin the rules you configure, Bookbag can apply reward redemptions — such as discount codes or free shipping — and issue manual point adjustments for qualifying service recovery scenarios, writing changes back to Yotpo.
Benefits
Eliminate loyalty-related support tickets from your queue
Points and rewards questions are among the most repetitive tickets loyalty program operators handle. Bookbag resolves them instantly using live Yotpo data, keeping them out of your human team's queue.
Turn service interactions into loyalty reinforcement
When Bookbag resolves an issue and simultaneously answers a points question or applies a reward, the interaction reinforces the customer's connection to the loyalty program — driving long-term retention.
Consistent and accurate program explanations
Loyalty program rules can be complex. Bookbag reads the actual Yotpo configuration and explains it accurately every time — eliminating the inconsistency that arises when human agents interpret rules differently.
Frequently Asked Questions
Related integrations
Connect Yotpo Loyalty & Rewards to Bookbag
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.