Does the Stamped integration cover both Stamped Loyalty and Stamped Reviews?

Bookbag has separate integration configurations for Stamped Loyalty and Stamped Reviews. You can connect one or both — each uses the same Stamped API key but accesses different data endpoints.

What loyalty data can Bookbag access from Stamped?

Bookbag can read a member's points balance, earning history, VIP tier and progress, available reward redemptions, and referral program status.

Can Bookbag apply a Stamped reward redemption in a conversation?

Yes. Within your configured rules, Bookbag can generate a reward redemption — such as a discount code — through the Stamped API and present it directly in the support conversation.

How does Bookbag handle a customer disputing a missing points award?

Bookbag checks the customer's order history against their Stamped earning records. For qualifying discrepancies within your tolerance threshold, it can issue a manual point adjustment. Larger disputes are escalated to a human.

Does Stamped Loyalty work alongside a connected Shopify store in Bookbag?

Yes — and connecting both is recommended. Shopify provides order purchase context while Stamped provides the loyalty-specific earning and tier data, giving Bookbag a complete picture of the customer's relationship with your brand.

Subscriptions, Reviews & Ops

Bookbag + Stamped Loyalty

Pair Stamped Loyalty with Bookbag so your AI agent can instantly answer points questions, explain tier benefits, and apply rewards during support conversations.

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About Stamped Loyalty

Stamped is a Shopify-native reviews and loyalty platform, offering both a loyalty and rewards program (Stamped Loyalty) and a product reviews product on the same platform. For merchants using Stamped Loyalty, member inquiries — about points balances, earning history, VIP tier progress, and reward redemptions — are a frequent source of support tickets. Connecting Stamped Loyalty to Bookbag gives the AI agent real-time access to member accounts, points balances, tier status, and available rewards. Instead of routing loyalty questions to a human, Bookbag resolves them instantly — and can apply redemptions or issue point adjustments within your configured limits.

COMPATIBILITY

Channels

Website chatEmailSMS

Integration methods

APIWebhooks

How it works together

Connect Stamped Loyalty and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect via Stamped API key
Generate a Stamped API key from your merchant dashboard and enter it in Bookbag. The agent gains read access to loyalty member accounts, points balances, earning records, tier status, and reward availability.
Look up a member's loyalty account in real time
When a customer asks about their points or rewards, Bookbag queries Stamped using their email address to retrieve their current balance, VIP tier, earning history, and available redemptions.
Explain program rules and tier thresholds
Bookbag reads your Stamped loyalty program configuration and explains it accurately — including how points are earned, what spending thresholds unlock VIP tiers, and how rewards can be redeemed.
Process redemptions and point adjustments within policy
Within your configured rules, Bookbag can apply reward redemptions — generating a discount code or free-shipping reward — and issue manual point adjustments for qualifying service recovery scenarios.

Benefits

Handle loyalty questions without human escalation

Points balance checks, tier progress questions, and redemption requests are repetitive and high-volume. Bookbag resolves them instantly using live Stamped data — keeping them out of your human team's queue.

Leverage one platform for reviews and loyalty support

Stamped handles both reviews and loyalty. Bookbag can connect to both, giving the agent the ability to address loyalty questions and reviews-related inquiries from a single integration setup.

Reinforce loyalty program value during service interactions

When Bookbag resolves a support issue and simultaneously highlights a customer's points balance or upcoming tier reward, it reinforces the value of the program — increasing long-term retention.

Frequently Asked Questions

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Connect Stamped Loyalty to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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