What Shopify permissions does Bookbag need?

Bookbag requests read access for orders, customers, and products, plus write access for order cancellations and refunds. You can review and approve the exact OAuth scopes during setup.

Can Bookbag cancel or refund orders automatically?

Yes — you define the rules (e.g., only unfulfilled orders, up to a dollar threshold) and Bookbag will execute cancellations and refunds that fall within those rules without requiring human approval.

Does this work with Shopify Plus?

Yes. Bookbag works with all Shopify plans. Shopify Plus stores can also take advantage of additional API rate limits and the B2B customer context that Plus exposes.

How does Bookbag handle orders from multiple Shopify stores?

You can connect multiple Shopify stores to a single Bookbag workspace. The agent identifies which store a customer belongs to from the channel or customer record and queries the correct store automatically.

Is customer data stored by Bookbag after a conversation ends?

Bookbag caches order data only for the duration of an active conversation. Long-term, your Shopify store remains the system of record — Bookbag does not maintain a separate copy of order history.

Ecommerce & Fulfillment

Bookbag + Shopify

Give your AI support agent live access to Shopify orders, customers, and fulfillment data so it can resolve tickets on the spot.

Book a demo See pricing

About Shopify

Shopify is the leading ecommerce platform powering millions of online stores worldwide. When you connect Shopify to Bookbag, the AI agent gains read and write access to your store's order management system — pulling up order status, tracking numbers, customer details, and refund eligibility in real time. Instead of asking customers to wait for a human agent to look something up, Bookbag can answer 'Where is my order?' questions instantly, initiate cancellations on unfulfilled orders, trigger refunds within your configured rules, and surface product details — all from within the chat or email thread.

COMPATIBILITY

Channels

Website chatEmailSMSWhatsApp

Integration methods

Native appOAuthWebhooks

How it works together

Connect Shopify and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect your store via OAuth
Authorize Bookbag from your Shopify admin in one click. No API keys to copy — Bookbag requests only the scopes it needs for order reads, customer lookups, and refund writes.
Agent queries live order data
When a customer asks about an order, Bookbag calls the Shopify Orders API in real time, retrieves the current fulfillment status and tracking number, and composes a precise reply without any human involvement.
Take action within policy guardrails
Configure rules in Bookbag — such as 'allow cancellations only if unfulfilled' or 'allow refunds up to $150' — and the agent will execute those actions directly in Shopify while staying inside the boundaries you set.
Sync customer history for richer context
Bookbag also reads lifetime order history and customer tags, so it can recognize VIP customers, flag repeat return requests, and tailor its tone accordingly.

Benefits

Instant order resolution without human handoff

The majority of ecommerce support tickets are order-status questions. With Shopify connected, Bookbag resolves these automatically 24/7, cutting ticket volume handled by your human team by up to 70%.

Fewer escalations through self-service actions

Because the agent can cancel orders and process refunds directly in Shopify, customers get immediate outcomes rather than waiting hours for a human to act — driving higher CSAT scores.

Always-accurate answers from live data

Bookbag reads order data at the moment the customer asks, so it never gives outdated tracking information or incorrect refund amounts pulled from a stale cache.

Frequently Asked Questions

Related integrations

Shopify Plus Loop Returns Aftership

Connect Shopify to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

Book a demo See pricing