What Refersion data can Bookbag access?

Bookbag can read affiliate profiles, commission rates, conversion records with associated order data, pending and paid commission balances, payout history, and tracking link details.

Can Bookbag approve or reject commissions in Refersion?

Within your configured rules, Bookbag can approve pending commissions that meet defined criteria. Commission rejections or manual overrides above your configured threshold are escalated to a human for review.

How does Bookbag explain why a referral wasn't tracked?

Bookbag looks up the order in question against the affiliate's conversion records and explains the outcome — for example, the order used a different coupon code, fell outside the cookie window, or was placed on a non-tracked device.

Can Bookbag generate a new tracking link for an affiliate?

Bookbag can retrieve and display an affiliate's existing tracking links from Refersion. Generating brand-new links depends on the Refersion API write permissions you grant during setup.

Does this integration work for both affiliates and influencer ambassadors?

Yes. Refersion handles both traditional affiliate partners and brand ambassador programs in the same platform. Bookbag queries the same affiliate API regardless of whether the contact is a performance affiliate or an ambassador.

Subscriptions, Reviews & Ops

Bookbag + Refersion

Give your AI support agent access to Refersion affiliate data so it can answer commission questions, explain conversion tracking, and resolve payout issues on demand.

Book a demo See pricing

About Refersion

Refersion is a leading affiliate and influencer marketing platform for ecommerce brands, enabling merchants to manage ambassador programs, track referral conversions, and automate commission payouts. Affiliates and brand ambassadors generate a distinct category of support ticket — asking about their commission rates, disputing unconverted referrals, checking their payout status, or requesting help with their tracking links. Connecting Refersion to Bookbag means the AI agent can access affiliate account data, commission records, conversion history, and payout status in real time. Instead of routing every affiliate inquiry to a human, Bookbag resolves them directly — giving your ambassadors fast, accurate answers that keep them motivated and active.

COMPATIBILITY

Channels

Website chatEmail

Integration methods

APIWebhooks

How it works together

Connect Refersion and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect via Refersion API key
Generate a Refersion API key from your merchant dashboard and enter it in Bookbag. The agent gains read access to affiliate profiles, commission records, conversion data, and payout histories.
Look up affiliate accounts and commission status
When an affiliate contacts support, Bookbag queries Refersion using their email or affiliate ID to retrieve their account status, commission rate, pending balance, and recent conversion records.
Explain conversion tracking and attribution logic
Bookbag reads the affiliate's conversion records and the associated order data to explain why a specific referral was or was not credited — including cookie window details and order eligibility rules.
Surface payout details and upcoming payment dates
Bookbag retrieves the affiliate's payout history and upcoming scheduled payment from Refersion, answering 'When do I get paid?' and 'Where is my payout?' questions without involving a human.

Benefits

Keep affiliates informed and engaged

Affiliates who can't get quick answers about their commissions disengage from the program. Bookbag provides instant, accurate responses that keep ambassadors motivated and actively promoting your brand.

Reduce affiliate dispute volume

Commission disputes are the most common affiliate support ticket. Bookbag resolves them by explaining the exact conversion and attribution logic from Refersion data — reducing disputes and saving your team hours each week.

Scale affiliate support without scaling headcount

As your affiliate program grows, affiliate support volume grows with it. Bookbag handles the routine queries — balance checks, payout questions, link issues — so your team only handles genuine escalations.

Frequently Asked Questions

Related integrations

Yotpo Loyalty Shopify Stamped Loyalty

Connect Refersion to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

Book a demo See pricing