Does Bookbag support both Stamped's reviews and loyalty features?

Yes. Bookbag can access both Stamped's reviews data — submission status, approval status, points earned for reviews — and the loyalty program data including points balances and redemption history.

Can Bookbag generate a loyalty reward discount code from Stamped?

Yes, within the rules you configure. Bookbag can initiate a points redemption via the Stamped API and deliver the generated discount code to the customer in the conversation.

What if a customer's Stamped account doesn't exist yet?

If no Stamped loyalty account is found for the customer's email, Bookbag informs them that no account was found and can direct them to sign up for the loyalty program to start earning points.

Can Bookbag explain why a review hasn't been published yet?

Yes. Bookbag can retrieve the review's moderation status from Stamped and explain to the customer whether it's pending review, was published, or was not approved — without the customer needing to contact your team.

Does the Stamped integration work alongside a connected Shopify store?

Yes — connecting both is recommended. Shopify provides order and purchase history while Stamped provides loyalty and review context, giving Bookbag a complete picture of the customer's relationship with your brand.

Voice, Knowledge & More

Bookbag + Stamped

Connect Stamped to Bookbag so your AI agent handles review and loyalty program questions — points balances, review statuses, and rewards redemption — without agent involvement.

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About Stamped

Stamped is an ecommerce platform for reviews, loyalty programs, and referrals — used by Shopify brands to collect product reviews, run points-based loyalty programs, and drive referral acquisition. For brands running Stamped's loyalty or reviews features, customer questions about points balances, reward redemptions, review submission status, and referral credits represent recurring support volume. Connecting Stamped to Bookbag gives the AI agent direct access to customer loyalty accounts, points histories, and review records — so these questions get answered instantly without reaching your human support team.

COMPATIBILITY

Channels

Website chatEmailSMSWhatsApp

Integration methods

API

How it works together

Connect Stamped and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect via Stamped API key and store hash
Enter your Stamped public key, private key, and store URL in Bookbag. The agent gains read access to customer loyalty accounts, points transactions, reward redemptions, and review records.
Look up loyalty account by customer email
When a customer asks about their points or rewards, Bookbag queries Stamped by their email address to retrieve their current points balance, tier status, and recent earning and redemption activity.
Answer review status and eligibility questions
Customers sometimes ask whether their review was received, why it hasn't appeared yet, or whether they earned points for leaving it. Bookbag queries Stamped's review records to answer these questions accurately.
Assist with rewards redemption
When a customer wants to redeem points or apply a reward, Bookbag can retrieve their available redemption options from Stamped and, within your configured rules, generate a discount code for them to use at checkout.

Benefits

Eliminate loyalty question tickets from your support queue

Points balance, earning rules, and redemption how-to questions are high-volume and repetitive. With Stamped connected, Bookbag answers them automatically — keeping them out of your human team's queue.

Accurate rewards answers tied to your program configuration

Bookbag reads your actual Stamped program rules — earning ratios, tier thresholds, reward options — so it explains your loyalty program accurately rather than giving generic descriptions.

Reinforce loyalty program value at the end of support interactions

After resolving a support issue, Bookbag can surface a customer's available points balance or an upcoming tier benefit — reminding them of the loyalty program's value at a moment when they're re-engaged.

Frequently Asked Questions

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Connect Stamped to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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