About Gorgias Convert
Gorgias Convert is the revenue-attribution and proactive messaging layer of the Gorgias platform, designed to help ecommerce brands turn support interactions into sales opportunities through targeted chat campaigns and personalized product recommendations. When Bookbag is connected to Gorgias Convert, the AI support agent gains access to Convert's campaign context and shopper behavior signals — allowing it to surface relevant product recommendations or promotions after resolving a support request, turning a resolved complaint into a retention or upsell moment. For brands using Gorgias as their helpdesk alongside a Convert deployment, this integration keeps both the support and revenue-driving functions coordinated.
How it works together
Connect Gorgias Convert and Bookbag gets the context and reach it needs to resolve more tickets automatically.
- Connect via Gorgias API credentialsEnter your Gorgias API credentials in Bookbag. The integration allows Bookbag to read Convert campaign configurations and shopper context signals alongside the standard Gorgias conversation data.
- Resolve the support request firstBookbag handles the customer's support question — looking up their order, processing a return, or answering a product question — as it would in any other conversation.
- Surface relevant Convert recommendations post-resolutionAfter resolving the issue, Bookbag can reference active Gorgias Convert campaigns or product recommendations relevant to the customer's purchase history — turning a resolved support ticket into a natural sales touchpoint.
- Pass conversation context back to Gorgias for reportingInteraction data is synced back to Gorgias so Convert's revenue attribution reporting can track whether support-to-upsell conversions happened through AI-handled conversations.
Benefits
Revenue opportunities inside resolved support tickets
A resolved complaint puts the customer in a positive state. Bookbag can surface a relevant product recommendation or discount from Gorgias Convert at that moment — generating revenue from what was a cost.
Coordinated support and sales in one conversation
Rather than running support (Bookbag) and proactive sales chat (Convert) as separate siloed tools, this integration coordinates them so both happen in the same conversation thread without jarring transitions.
Better attribution for support-driven revenue
Gorgias Convert tracks whether post-resolution recommendations led to a purchase, giving you clear data on the revenue impact of your AI support interactions.
Frequently Asked Questions
Related integrations
Connect Gorgias Convert to Bookbag
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.