What Smile.io data does Bookbag access?

Bookbag reads the customer's points balance, tier status, points transactions history (earnings and redemptions), and available rewards — all via the Smile.io REST API.

Can Bookbag generate redemption codes for customers?

Yes, within the rules you configure. Bookbag can trigger a points redemption via the Smile.io API and deliver the generated discount code to the customer in the conversation.

Does Bookbag support all three Smile.io program types — points, referrals, and VIP?

Bookbag has access to all customer-facing data across your Smile.io program types — points balances, referral link details, and VIP tier status — and can answer questions about each.

What if a customer's Smile.io account email differs from their Shopify email?

Bookbag uses the email address the customer provides during the conversation to look up their Smile.io account. If no match is found, it asks the customer to confirm the email associated with their rewards account.

Does this integration work with Smile.io on non-Shopify platforms?

Smile.io supports WooCommerce and BigCommerce in addition to Shopify. Bookbag's integration uses the Smile.io API directly, so it works regardless of which ecommerce platform underlies your store.

Voice, Knowledge & More

Bookbag + Smile.io

Let Bookbag access your Smile.io loyalty data so customers can check points, understand rewards tiers, and redeem benefits directly in a support conversation.

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About Smile.io

Smile.io is the most widely used loyalty and rewards platform for Shopify brands, enabling points programs, referral rewards, and VIP tier systems. For brands running a Smile.io loyalty program, loyalty-related questions — 'How many points do I have?', 'How do I redeem my points?', 'Why didn't I earn points on my last order?' — represent a meaningful slice of support volume. Connecting Smile.io to Bookbag gives the AI agent access to each customer's points balance, tier status, recent points transactions, and redemption history, so these questions can be answered instantly and accurately without agent involvement.

COMPATIBILITY

Channels

Website chatEmailSMSWhatsApp

Integration methods

API

How it works together

Connect Smile.io and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect via Smile.io API key
Generate a Smile.io API key in your merchant dashboard and enter it in Bookbag. The agent gains read access to customer points balances, tier statuses, and reward transaction histories.
Look up customer loyalty account by email
When a customer asks about their points or rewards, Bookbag queries Smile.io by the customer's email address to retrieve their current balance, tier level, and recent earning and redemption history.
Explain rewards program rules accurately
Bookbag uses your Smile.io program configuration to explain how points are earned, what each tier requires, and how rewards can be redeemed — giving customers accurate, program-specific answers rather than generic information.
Surface redemption options and discount codes
When a customer wants to redeem points, Bookbag can retrieve available reward options from Smile.io and, within your configured rules, generate a redemption discount code for the customer to use at checkout.

Benefits

Instant points balance lookups without agent involvement

Points balance questions are simple to answer but require a data lookup. With Smile.io connected, Bookbag handles these instantly — freeing your agents for conversations that genuinely need human judgment.

Proactive loyalty retention after service interactions

After resolving a support issue, Bookbag can remind customers of their available points balance or an upcoming tier benefit — reinforcing loyalty program value at the moment the customer is most engaged.

Accurate tier and earning explanations

Customers regularly ask why they didn't earn points on a particular order or what they need to reach the next tier. Bookbag reads your Smile.io program configuration to answer these questions correctly every time.

Frequently Asked Questions

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Connect Smile.io to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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