Bookbag is an AI customer support agent that integrates with X-Cart via the X-Cart REST API. X-Cart is a PHP-based ecommerce platform known for high performance and strong customization capabilities, used by thousands of merchants in sectors from electronics to health and beauty. Bookbag connects to your X-Cart order data, customer records, and product catalog to resolve the support questions your customers ask most — delivery status, return eligibility, and product details — automatically, without manual effort from your team.
How Bookbag connects to X-Cart
X-Cart REST API key
Enable the REST API in your X-Cart store configuration and generate an API key. Enter it in Bookbag to connect your order, product, and customer data.
Live order and shipment data
Bookbag reads current X-Cart order status, shipping tracking numbers, and fulfillment records in real time to answer delivery questions accurately.
Write-back actions via X-Cart API
With the appropriate API permissions, Bookbag can update order statuses and create return requests directly in your X-Cart store.
X-Cart theme widget embed
Add the Bookbag JavaScript widget to your X-Cart skin template to surface the chat agent across all store pages.
What the agent does on X-Cart
Order tracking and delivery status
Answers where-is-my-order questions with live X-Cart order and carrier tracking data.
Returns and refund requests
Guides customers through your return conditions, collects required information, and creates return records in X-Cart.
Product Q&A and recommendations
Answers product attribute, stock, and compatibility questions and recommends related items from your X-Cart catalog.
Shipping information and delivery estimates
Explains your X-Cart shipping methods, zones, and estimated delivery windows.
Coupon and discount support
Helps customers apply and understand active X-Cart coupon codes and promotional discounts.
Human escalation
Routes unresolved conversations to your support team with the full chat and order context attached.
Set up in minutes
- 1Enable the REST API module in your X-Cart admin under System Tools > REST API
- 2Generate an API key with the required read and write permissions
- 3Enter your X-Cart store URL and API key in the Bookbag dashboard
- 4Bookbag syncs your product catalog, order history, and customer records
- 5Add the Bookbag widget script to your X-Cart skin template or header file
Frequently Asked Questions
Other platforms
Add AI support to your X-Cart store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.