Bookbag is an AI customer support agent that integrates with Miva via the Miva JSON API. Miva is a long-established ecommerce platform popular with mid-market and enterprise merchants, especially in sectors like industrial supply, specialty retail, and manufacturing. It offers deep customization, powerful merchandising tools, and a robust REST-style JSON API. Bookbag connects to that API to read your live order data, customer records, and product catalog, enabling it to resolve the post-purchase and product support questions your customers ask most — automatically, around the clock.
How Bookbag connects to Miva
Miva JSON API token
Generate an API token in your Miva store administration under User Management > API Tokens and connect it to Bookbag. The agent syncs your order, product, and customer data immediately.
Live order and shipment reads
Bookbag reads current Miva order status, shipment tracking numbers, and fulfillment records in real time to answer delivery questions accurately.
Write-back actions via Miva JSON API
With appropriate API permissions, Bookbag can update order statuses and create return records directly in your Miva store.
Miva theme widget embed
Add the Bookbag JavaScript snippet to your Miva store template to surface the chat widget across all pages.
What the agent does on Miva
Order tracking and delivery updates
Gives customers live order status and carrier tracking updates using your Miva order records.
Returns and refund requests
Guides customers through your return policy, collects required details, and creates return records in Miva for eligible requests.
Product Q&A and recommendations
Answers product attribute, availability, and compatibility questions and recommends related items from your Miva catalog.
Shipping and delivery information
Explains your Miva shipping methods, zones, and estimated delivery windows to customers before and after purchase.
Promotions and coupon support
Helps customers apply and understand active Miva promotional codes and discount offers.
Human escalation via help desk
Routes complex issues to your support team with the full conversation and order context preserved.
Set up in minutes
- 1Log in to your Miva store admin and navigate to User Management > API Tokens
- 2Create a new API token with read and write permissions for orders, products, and customers
- 3Enter the API token and your Miva store URL in the Bookbag dashboard
- 4Bookbag syncs your product catalog, order history, and customer records
- 5Add the Bookbag widget script to your Miva store template file
Frequently Asked Questions
Other platforms
Add AI support to your Miva store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.