How does Bookbag connect to OpenCart?

Bookbag connects via the OpenCart REST API. Enable the API in your admin panel, generate an API token, and enter it in Bookbag. The agent syncs your store data and starts answering questions right away.

Which versions of OpenCart does Bookbag support?

Bookbag supports OpenCart 3.x and later, which include a built-in REST API. For OpenCart 2.x, you can use a REST API extension to enable the same connection.

Can the AI agent see live order status in OpenCart?

Yes. Bookbag reads current order and shipment data from OpenCart so it can answer customer delivery questions accurately.

Can Bookbag process returns and refunds in OpenCart?

Bookbag can create return requests in OpenCart and flag refund-eligible orders for your review. Full automated refund processing depends on your OpenCart API configuration.

How do I embed the chat widget in OpenCart?

Add the Bookbag JavaScript snippet to your OpenCart theme's header.tpl or footer.tpl template file. The widget then appears on all store pages.

Open-source ecommerce platform

AI customer support for OpenCart stores

Connect Bookbag to your OpenCart store and automate answers to order, shipping, return, and product questions — around the clock, without extra staff.

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60%

of common tickets resolved without a human

24/7

support availability on chat and email

Minutes

to connect and go live

Bookbag is an AI customer support agent that integrates with OpenCart via the OpenCart REST API (available in OpenCart 3.x+ and through popular REST API extensions for older versions). The agent reads your live order data, customer records, and product catalog to answer the most common support questions automatically. It deploys on your storefront chat widget and your support email channel.

How Bookbag connects to OpenCart

OpenCart REST API connection

Enable the OpenCart REST API and generate an API token. Paste it into Bookbag to connect your store and begin syncing order, product, and customer data.

Live order status reads

Bookbag pulls current order status, shipping method, and tracking details from OpenCart so it can answer delivery questions in real time.

Write-back actions

With appropriate API permissions, Bookbag can update order statuses and flag return or refund requests in your OpenCart back end.

Theme widget embed

Paste the Bookbag JavaScript snippet into your OpenCart theme header or footer to add the chat widget to all store pages.

What the agent does on OpenCart

Order & shipment tracking

Answers where-is-my-order questions with live data from OpenCart orders and shipping history.

Return & refund requests

Collects return details from customers, checks eligibility, and creates return records in OpenCart.

Product questions & recommendations

Answers attribute, compatibility, and availability questions and recommends related products.

Shipping & delivery info

Explains available shipping methods, rates, and estimated delivery windows based on your OpenCart configuration.

Coupon & discount support

Helps customers with coupon code questions and explains active promotions.

Human handoff

Escalates unresolved conversations to your support team with full chat history included.

Set up in minutes

1Enable the REST API in your OpenCart admin under System > Users > API
2Create an API user and copy the API token
3Enter your OpenCart store URL and API token in the Bookbag dashboard
4Bookbag syncs your products, orders, and customer data
5Add the Bookbag widget to your OpenCart theme template files

Frequently Asked Questions

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Add AI support to your OpenCart store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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