Bookbag is an AI customer support agent that connects specifically to Wix Stores via the Wix eCommerce API and Wix Orders API. While Wix is a general website builder, Wix Stores is its dedicated ecommerce engine — with its own order management, fulfillment, and catalog capabilities. Bookbag taps directly into that data to resolve post-purchase support questions automatically, without you needing to reply to every customer email or chat message.
How Bookbag connects to Wix Stores
Wix eCommerce API integration
Generate an API key in your Wix dashboard under Settings > API Keys and connect it to Bookbag. The agent gains access to your Wix Stores orders, products, and customer data instantly.
Real-time Wix Orders data
Bookbag reads current order status, fulfillment events, and tracking numbers from Wix Stores to give customers accurate delivery updates without a human lookup.
Catalog and inventory sync
Your full Wix Stores product catalog — including variants, pricing, and stock levels — is synced to Bookbag to power accurate product Q&A.
Wix site widget embed
Add the Bookbag chat widget to your Wix site with the HTML Embed element in the Wix Editor — no Velo code required.
What the agent does on Wix Stores
Order status and tracking
Resolves delivery and fulfillment questions using live Wix Stores order and tracking data.
Return and refund requests
Collects return details from customers, checks your return policy, and initiates the process in Wix Stores.
Product catalog Q&A
Answers questions about product specs, variants, and stock availability from your live Wix catalog.
Shipping and delivery information
Explains your Wix Stores shipping rules, carrier options, and estimated delivery windows.
Discount and coupon support
Helps customers understand and apply active Wix Stores promotional offers and coupon codes.
Human handoff
Escalates conversations it cannot resolve to your team with the full chat history preserved.
Set up in minutes
- 1Go to your Wix dashboard > Settings > API Keys and create a new API key
- 2Enter the key in your Bookbag dashboard to connect your Wix Stores account
- 3Bookbag imports your product catalog, orders, and customer records
- 4Embed the Bookbag chat widget on your Wix site using the HTML Embed element in the editor
Frequently Asked Questions
Other platforms
Add AI support to your Wix Stores store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.