How does Bookbag connect to Ecwid?

Bookbag uses the Ecwid REST API. Copy your store ID and secret token from your Ecwid control panel and enter them in Bookbag. The agent syncs your data and is ready to answer customer questions in minutes.

Can the AI agent track orders from my Ecwid store?

Yes. Bookbag reads live order and fulfillment records from Ecwid so it can give customers accurate delivery updates at any time.

Can Bookbag process returns for Ecwid orders?

Bookbag can collect return details from customers and flag eligible orders for action in your Ecwid back end. It can also update order statuses with appropriate API permissions.

Does Bookbag work when Ecwid is embedded in a third-party website?

Yes. Bookbag's widget is a standalone JavaScript embed that works on any website where your Ecwid store is embedded, including WordPress, Wix, and custom sites.

Can the agent recommend products from my Ecwid catalog?

Yes. Bookbag reads your full Ecwid product catalog and can recommend relevant items based on what a customer is asking about.

Ecommerce platform

AI customer support for Ecwid by Lightspeed stores

Connect Bookbag to your Ecwid store and let the AI agent answer order, return, and product questions automatically — 24/7 across chat and email.

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65%

of routine tickets handled automatically

24/7

availability even outside business hours

Minutes

from API token to live agent

Bookbag is an AI customer support agent that connects to Ecwid by Lightspeed via the Ecwid REST API. The agent reads your live order records, customer data, and product catalog to resolve the support questions customers ask most — delivery status, return eligibility, and product details — without manual effort. It works on your Ecwid storefront chat, your support email, and social channels.

How Bookbag connects to Ecwid by Lightspeed

Ecwid REST API token

Generate a secret token from your Ecwid control panel under Apps > API and connect it to Bookbag. Order, product, and customer data syncs immediately.

Live order reads

Bookbag reads current Ecwid order status, fulfillment events, and tracking details so it can answer delivery questions accurately in real time.

Write-back actions

With appropriate permissions, Bookbag can update order statuses and create return flags directly in Ecwid.

Storefront widget embed

Use the Ecwid HTML widget or add the Bookbag script to your site's custom HTML to display the agent wherever your customers shop.

What the agent does on Ecwid by Lightspeed

Order tracking & delivery updates

Answers shipment status questions using live Ecwid order and fulfillment data.

Returns & refund requests

Walks customers through return eligibility and processes eligible return requests automatically.

Product Q&A

Answers questions about product details, options, and availability from your Ecwid catalog.

Shipping rates & delivery info

Explains your Ecwid shipping options, carrier choices, and estimated delivery times.

Discount codes & promotions

Helps customers understand and apply active Ecwid discount codes.

Human escalation

Routes unresolved issues to your support team with the full chat history for context.

Set up in minutes

1Go to your Ecwid control panel under Apps > My Apps > Legacy API Keys
2Copy your store ID and secret token
3Enter both values in the Bookbag dashboard to connect your Ecwid store
4Add the Bookbag widget script to your Ecwid site or storefront page

Frequently Asked Questions

Other platforms

OpenCart Shopify Wix

Add AI support to your Ecwid by Lightspeed store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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