Bookbag is an AI customer support agent that connects to Squarespace Commerce via the Squarespace Commerce API. It reads your live order data, customer records, and product catalog so it can resolve the most common post-purchase support questions without manual effort. The Bookbag widget embeds on any Squarespace page with a simple code injection, and the agent also handles inquiries arriving through your support email.
How Bookbag connects to Squarespace
Squarespace Commerce API
Generate a Squarespace API key in your dashboard and connect it to Bookbag. The agent syncs order history, products, and customer data within minutes.
Real-time order data
Bookbag reads current order status and fulfillment information from Squarespace Commerce so it can answer delivery questions accurately.
Code injection widget embed
Paste the Bookbag widget script into your Squarespace site header via Settings > Advanced > Code Injection — no developer account needed.
Email channel integration
Forward your Squarespace store support email to Bookbag and the agent handles inbound customer emails using the same live order data.
What the agent does on Squarespace
Order status updates
Answers order tracking questions using live Squarespace Commerce data, reducing post-purchase inbox volume.
Return & refund handling
Guides customers through your return policy, collects required details, and flags eligible refunds for processing.
Product questions
Answers questions about product specs, availability, and variants using your live Squarespace catalog.
Shipping information
Explains shipping options, estimated delivery windows, and carrier information based on your Squarespace shipping settings.
Coupon & discount support
Helps customers understand promotional offers and troubleshoots issues with discount codes in Squarespace.
Human handoff
Escalates conversations it cannot resolve to your support team with full conversation context preserved.
Set up in minutes
- 1Generate a Squarespace API key under Settings > Advanced > API Keys
- 2Connect the API key in your Bookbag dashboard
- 3Bookbag syncs your products, orders, and customer records
- 4Add the Bookbag widget via Squarespace Settings > Advanced > Code Injection
Frequently Asked Questions
Add AI support to your Squarespace store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.