Bookbag is an AI customer support agent that integrates with Oracle Commerce (formerly Oracle ATG Web Commerce and Oracle CX Commerce) via the Oracle Commerce REST API. Oracle Commerce is used by large enterprises and retailers to power complex B2C and B2B storefronts with rich personalization, catalog management, and order orchestration. Bookbag connects to your live order data, customer profiles, and product catalog to handle the repetitive support queries that consume enterprise service capacity — automatically, around the clock.
How Bookbag connects to Oracle Commerce
Oracle Commerce REST API credentials
Configure REST API access in your Oracle Commerce administration interface and connect the credentials to Bookbag. The agent syncs your order, product, and customer data immediately.
Live order management data
Bookbag reads current order status, shipment records, and fulfillment events from Oracle Commerce Order Management to answer delivery questions in real time.
Product catalog and inventory sync
Your Oracle Commerce product catalog — including SKUs, attributes, pricing, and inventory — is synced to Bookbag to power accurate product support.
Storefront and headless widget embed
The Bookbag chat widget embeds on Oracle Commerce storefronts and custom headless frontends with a single JavaScript script tag.
What the agent does on Oracle Commerce
Order status and shipment tracking
Resolves order tracking queries using live Oracle Commerce order management data, eliminating manual lookups.
Returns and exchange processing
Guides customers through return eligibility criteria and submits return requests into Oracle Commerce Order Management.
Refund handling
Processes eligible refunds within your configured rules and escalates exceptions to your human support queue.
Product catalog Q&A
Answers questions about product attributes, SKU availability, compatibility, and pricing from your Oracle Commerce catalog.
Promotions and offer codes
Explains active Oracle Commerce promotions and assists customers in applying and understanding promotional offer codes.
Human escalation to service agents
Escalates complex issues to your support team with the full conversation and order history attached.
Set up in minutes
- 1Enable REST API access in your Oracle Commerce administration console and generate API credentials
- 2Enter the API endpoint URL and credentials in your Bookbag dashboard
- 3Bookbag syncs your Oracle Commerce product catalog, order records, and customer data
- 4Embed the Bookbag chat widget on your Oracle Commerce storefront or headless frontend
Frequently Asked Questions
Other platforms
Add AI support to your Oracle Commerce store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.