Bookbag is an AI customer support agent that integrates with Magento 2 and Adobe Commerce via the Magento REST API. The agent reads live order status, shipment and tracking data, customer accounts, and your product catalog — handling the high-volume, repetitive support tickets that slow enterprise ecommerce teams down. Bookbag deploys on your storefront chat, support email, and social channels without requiring custom Magento module development.
How Bookbag connects to Magento (Adobe Commerce)
Magento REST API integration
Generate a Magento 2 integration token in your admin panel and connect it to Bookbag. The agent immediately accesses orders, customers, products, and inventory.
Real-time order & shipment data
Bookbag reads order status, shipment tracks, and carrier data live from Magento so customers get accurate delivery updates without a human agent.
Store actions via API
With write-enabled credentials, Bookbag can create credit memos (refunds), update order statuses, and initiate returns directly in Magento.
Flexible front-end deployment
The Bookbag widget works on Luma themes, PWA Studio storefronts, and custom headless frontends — wherever your customers interact with the store.
What the agent does on Magento (Adobe Commerce)
Order status & shipment tracking
Resolves "where is my order?" tickets with real-time data from Magento order records and carrier tracking numbers.
Returns & RMA processing
Guides customers through return eligibility, collects required information, and opens RMA requests in Magento automatically.
Refunds via credit memo
Creates Magento credit memos for eligible refund requests within your configured rules, escalating exceptions to a human.
Product catalog Q&A
Answers questions about specs, compatibility, stock availability, and pricing using your live Magento catalog data.
Promotions & catalog price rules
Explains active catalog and cart price rules, troubleshoots coupon codes, and helps customers understand discount eligibility.
Multi-store & multi-language support
Handles customer inquiries across multiple Magento store views and languages from a single Bookbag configuration.
Set up in minutes
- 1Create a Magento integration with the required API resource permissions in Stores > Configuration > Services > OAuth
- 2Copy the access token and paste it into your Bookbag dashboard along with your Magento base URL
- 3Bookbag syncs your catalog, customer groups, and order history
- 4Embed the Bookbag chat widget in your theme or PWA storefront
- 5Configure escalation rules to route complex tickets to your Magento support team
Frequently Asked Questions
Other platforms
Add AI support to your Magento (Adobe Commerce) store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.