Bookbag is an AI customer support agent that integrates with SAP Commerce Cloud (formerly SAP Hybris) via the SAP Commerce OCC (Omnichannel Commerce) REST API. SAP Commerce Cloud is a leading enterprise ecommerce platform used by global retailers and manufacturers to power complex B2C and B2B storefronts. Bookbag connects to your live order management data, product catalog, customer accounts, and pricing to resolve the high-volume support questions that consume enterprise service teams — without custom Hybris extensions or bespoke development work.
How Bookbag connects to SAP Commerce Cloud
SAP Commerce OCC REST API
Configure an OAuth 2.0 client in your SAP Commerce Cloud administration console and connect it to Bookbag. The agent authenticates via the OCC API to access order, catalog, and customer data.
Live order and fulfillment data
Bookbag reads order status, shipment consignments, and carrier tracking information from SAP Commerce Cloud in real time to answer delivery queries accurately.
Product catalog and pricing reads
Your SAP Commerce product catalog — including price lists, promotions, and stock levels — is synced to Bookbag to power precise product Q&A and pricing answers.
Headless and Spartacus frontend support
The Bookbag widget works on SAP Composable Storefront (Spartacus), custom Angular/React frontends, and any headless SAP Commerce implementation with a standard script embed.
What the agent does on SAP Commerce Cloud
Order tracking and shipment status
Resolves WISMO tickets with live SAP Commerce consignment and carrier tracking data, reducing manual lookups for support agents.
Returns and RMA processing
Guides customers through your configured return rules and submits return merchandise authorization requests in SAP Commerce.
Refunds and order modifications
Handles eligible refund requests via the OCC API within your policy thresholds, escalating edge cases to a human.
Product catalog and pricing Q&A
Answers detailed product attribute, variant, availability, and pricing questions from your SAP Commerce catalog and configured price lists.
Promotions and voucher support
Explains active SAP Commerce promotions and helps customers apply valid voucher codes to their carts.
Multi-site and multi-language support
Serves customers across multiple SAP Commerce base sites, languages, and currencies from a single Bookbag deployment.
Set up in minutes
- 1Create an OAuth 2.0 client ID in your SAP Commerce Cloud HAC (Hybris Administration Console) under OAuth Clients
- 2Grant the required OCC API scopes: basic, extended (for order management)
- 3Enter your SAP Commerce Cloud base site URL, client ID, and client secret in the Bookbag dashboard
- 4Bookbag syncs your catalog, pricing, and order data from SAP Commerce
- 5Embed the Bookbag widget on your Spartacus or headless SAP Commerce frontend
Frequently Asked Questions
Other platforms
Add AI support to your SAP Commerce Cloud store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.