Bookbag is an AI customer support agent that integrates with Shopline via the Shopline Open API. Shopline powers hundreds of thousands of merchants across Asia and beyond, and Bookbag plugs directly into its order management, customer, and product data to resolve the support questions your buyers ask most — delivery status, return eligibility, and product details — without your team needing to be online around the clock. The Bookbag widget embeds on your Shopline storefront and the agent also covers your support email channel.
How Bookbag connects to Shopline
Shopline Open API credentials
Generate an app access token in your Shopline Partner admin and connect it to Bookbag. The agent syncs your orders, products, and customer data immediately.
Live order & fulfillment reads
Bookbag reads current Shopline order status, logistics tracking numbers, and fulfillment state in real time so it can answer delivery questions accurately.
Write-back actions via Shopline API
With appropriate permissions, Bookbag can update order statuses, create return requests, and flag eligible refunds directly in Shopline.
Storefront widget embed
Inject the Bookbag script into your Shopline theme to surface the chat widget on every page of your store.
What the agent does on Shopline
Order tracking (WISMO)
Answers delivery status questions with live Shopline order and logistics data, cutting the most common support ticket automatically.
Returns & exchange handling
Walks customers through your return policy, collects the required information, and creates the return record in Shopline.
Refund processing
Handles eligible refund requests within your configured rules and escalates exceptions to a human agent.
Product Q&A and recommendations
Answers product detail, variant, and availability questions using your live Shopline catalog, and recommends related items.
Discount code support
Explains active Shopline promotions and helps customers troubleshoot coupon code issues.
Human escalation via help desk
Routes conversations that need a human to your support inbox with full chat history attached.
Set up in minutes
- 1Create a Shopline Partner app in your Shopline Partner admin and obtain an access token
- 2Enter the access token and your store handle in the Bookbag dashboard
- 3Bookbag syncs your product catalog, orders, and customer records from Shopline
- 4Add the Bookbag widget script to your Shopline theme via the theme editor
- 5Go live — the agent starts answering questions using your real Shopline data
Frequently Asked Questions
Other platforms
Add AI support to your Shopline store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.