Bookbag is an AI customer support agent built for high-volume ecommerce, and Shopify Plus is where it performs at its best. On Shopify Plus, Bookbag connects via the Shopify Admin API with expanded rate limits and access to B2B, multi-store, and wholesale features. The agent handles the repetitive support tickets that account for the majority of enterprise support volume — order tracking, returns, refunds, and product questions — freeing your agents to focus on high-value interactions.
How Bookbag connects to Shopify Plus
Shopify Admin API with Plus-tier rate limits
Bookbag connects via an Admin API access token, taking advantage of Shopify Plus's higher API call limits for high-volume stores.
Multi-store & multi-currency support
Manage multiple Shopify Plus stores, expansion stores, and international markets from a single Bookbag account.
B2B and wholesale order support
Bookbag reads B2B order and price list data available on Shopify Plus to support wholesale customer inquiries.
Write-back actions
Issues refunds, creates returns, cancels and edits orders, and updates subscriptions directly in Shopify Plus within your configured rules.
What the agent does on Shopify Plus
High-volume WISMO resolution
Handles thousands of simultaneous "where is my order?" queries with live Shopify Plus order and tracking data.
Returns & exchange automation
Manages returns and exchanges at scale, writing back to Shopify Plus automatically without manual agent involvement.
Refunds & cancellations
Processes eligible refunds and cancellations within your thresholds, escalating edge cases to human agents.
Product recommendations at scale
Recommends products from your full Shopify Plus catalog during support conversations, converting support into revenue.
B2B & wholesale support
Handles wholesale account inquiries, net payment questions, and B2B order management using Shopify Plus B2B features.
Multi-channel coverage
Answers questions across storefront chat, email, SMS, Instagram, Facebook Messenger, and WhatsApp from one agent.
Set up in minutes
- 1Create a custom app in your Shopify Plus admin and generate an Admin API access token
- 2Connect the token to Bookbag — multi-store configurations can be added one by one
- 3Bookbag syncs your catalog, customer data, and order history across all connected stores
- 4Deploy the widget on your storefront and connect your support email and social channels
Frequently Asked Questions
Other platforms
Add AI support to your Shopify Plus store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.