Bookbag is an AI customer support agent that integrates with Lightspeed eCom (formerly known as SEOshop and Lightspeed eCommerce) via the Lightspeed eCom API. Lightspeed eCom is used by thousands of specialty retail and fashion merchants globally to power their online stores alongside their Lightspeed POS. Bookbag connects to your order data, product catalog, and customer records to resolve the post-purchase support questions that dominate retail inboxes — automatically, around the clock.
How Bookbag connects to Lightspeed eCom
Lightspeed eCom API credentials
Create an API key in your Lightspeed eCom back office under Settings > API and connect it to Bookbag. The agent syncs your orders, products, and customer data immediately.
Live order and shipment data
Bookbag reads current Lightspeed eCom order status, shipment records, and tracking details in real time to answer delivery questions accurately.
Write-back actions via Lightspeed eCom API
With appropriate permissions, Bookbag can update order statuses, create return records, and flag eligible refunds directly in Lightspeed eCom.
Theme widget embed
Inject the Bookbag script into your Lightspeed eCom theme to surface the chat widget across all store pages.
What the agent does on Lightspeed eCom
Order tracking and delivery updates
Resolves WISMO tickets using live Lightspeed eCom order state and carrier tracking data.
Returns and exchange handling
Guides customers through your return policy and creates return records in Lightspeed eCom for eligible requests.
Refund processing
Handles eligible refund requests within your policy rules and escalates exceptions to your team.
Product catalog Q&A
Answers product attribute, variant, and availability questions using your live Lightspeed eCom catalog.
Promotions and discount codes
Explains active Lightspeed eCom promotions and helps customers apply valid discount codes.
Human escalation via help desk
Escalates complex issues to your support team with full conversation and order context attached.
Set up in minutes
- 1Log in to your Lightspeed eCom back office and navigate to Settings > API
- 2Create an API key with read permissions for orders, products, and customers
- 3Enter the API key and your shop cluster URL in the Bookbag dashboard
- 4Bookbag syncs your product catalog, order history, and customer records
- 5Add the Bookbag widget script to your Lightspeed eCom theme template
Frequently Asked Questions
Other platforms
Add AI support to your Lightspeed eCom store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.