What data does Bookbag pull from Loop Returns?

Bookbag retrieves the return request status, return reason, label tracking number, refund or exchange details, and the expected refund timeline for each customer's return.

Can Bookbag start a new return in Loop on a customer's behalf?

Yes. For orders that are within your return policy window and product eligibility rules, Bookbag can initiate a Loop return, generate a return label, and send it to the customer — all within the conversation.

Does Bookbag handle Loop's instant exchange feature?

Yes. When a customer asks to exchange an item, Bookbag can present available exchange options from Loop and initiate the instant exchange flow if the order qualifies.

How does Bookbag know whether a return is within the policy window?

Bookbag checks the order date against your configured return window. You set the policy rules in Bookbag and it enforces them — only initiating returns for eligible orders.

Does this integration require Loop's enterprise plan?

No. Loop Returns API access is available across Loop's paid plans. Check your Loop plan to confirm API access is included, then use the API key in Bookbag's integration setup.

Ecommerce & Fulfillment

Bookbag + Loop Returns

Let your AI support agent access Loop Returns data so it can answer return status questions and guide customers through the process without human help.

Book a demo See pricing

About Loop Returns

Loop Returns is the most widely used returns management platform for Shopify brands, enabling exchanges, store-credit returns, and instant refunds. Connecting Loop to Bookbag gives the AI agent visibility into a customer's active return request, its current processing status, refund or exchange details, and the return reason. When customers ask 'Where is my refund?' or 'Has my return been received?', Bookbag can look up the Loop return in real time and give a precise, accurate answer — dramatically reducing the volume of return-status tickets your team has to handle manually.

COMPATIBILITY

Channels

Website chatEmailSMSWhatsApp

Integration methods

APIWebhooks

How it works together

Connect Loop Returns and Bookbag gets the context and reach it needs to resolve more tickets automatically.

Connect via Loop Returns API
Provide Bookbag with your Loop API key. The agent can then query active and historical return requests, their processing status, and associated refund or exchange details.
Look up return status by order number or email
When a customer asks about their return, Bookbag queries Loop using their order number or email to retrieve the exact return status — label created, in transit, received, or refund issued.
Explain return outcomes and timelines
Bookbag communicates the return outcome clearly — whether the customer is getting a refund, store credit, or exchange item — and provides the expected processing timeline based on your Loop configuration.
Initiate new return requests within policy
For orders that qualify under your return policy, Bookbag can start a Loop return on the customer's behalf, reducing the steps between 'I want to return this' and a confirmed return label.

Benefits

Eliminate return-status tickets from your queue

Return status questions are among the most repetitive support tickets. With Loop connected, Bookbag answers them instantly and accurately — keeping them out of your human team's queue entirely.

Reduce refund anxiety with proactive updates

Customers often contact support because they're anxious about their refund timeline. Bookbag gives them a precise status and estimated date from Loop, eliminating the need for repeated check-ins.

Drive exchanges over refunds

When initiating a return, Bookbag can present exchange options (as Loop supports) before defaulting to a refund — helping you retain revenue while still resolving the customer's issue.

Frequently Asked Questions

Related integrations

Shopify Returnly Aftership

Connect Loop Returns to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

Book a demo See pricing