Does Bookbag replace Re:amaze's built-in chatbot?

Bookbag is a more powerful Shopify-native AI agent that resolves queries autonomously using live order data. You can run Bookbag instead of or alongside Re:amaze's native chatbot.

Can Bookbag read Re:amaze FAQ articles to answer questions?

Yes — you can import your Re:amaze FAQ content into Bookbag's knowledge base so AI answers stay in sync with what your agents reference.

How are conversations assigned to agents in Re:amaze?

Bookbag creates the conversation and sets tags and custom attributes. Your existing Re:amaze assignment rules then route it to the right agent or team.

Does this work with Re:amaze's multi-brand setup?

Yes — you can configure Bookbag to route escalations to different Re:amaze inboxes based on the brand or channel the shopper contacted.

How do I connect Bookbag to Re:amaze?

Enter your Re:amaze API credentials in the Bookbag dashboard, map your inboxes, and configure tags. Setup typically takes 20–30 minutes.

Helpdesks & CRM

Bookbag + Re:amaze

Bring AI deflection to Re:amaze's ecommerce-friendly helpdesk — resolve more, escalate smarter.

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About Re:amaze

Re:amaze is built for ecommerce and already integrates with Shopify — but it doesn't have an AI agent that can resolve order queries autonomously. Bookbag fills that gap. It intercepts incoming shoppers and resolves order status, tracking, returns, and product questions using live Shopify data before a Re:amaze conversation is opened. On escalation, Bookbag creates the Re:amaze conversation with the transcript and order details pre-loaded, so your team's Re:amaze workflow continues without interruption.

COMPATIBILITY

Channels

Live chat widgetEmailSMSFacebook Messenger

Integration methods

Re:amaze Conversations APICustom attributesTagsCanned responses trigger

How it works together

Connect Re:amaze and Bookbag gets the context and reach it needs to resolve more tickets automatically.

AI resolution before Re:amaze
Bookbag handles order lookups, tracking updates, return requests, and FAQs in real time — the routine volume that would otherwise land in your Re:amaze inbox.
Escalate with context intact
When a shopper needs a human, Bookbag opens a Re:amaze conversation with the chat transcript, Shopify order ID, and intent label already attached — ready for your team.
Tags power Re:amaze routing
Bookbag adds intent tags to every Re:amaze conversation it creates, enabling your team to use Re:amaze's filter and assignment rules to route cases by topic automatically.
Knowledge base in sync
Bookbag can answer from the same articles you maintain in Re:amaze FAQs, keeping AI responses and agent reference material aligned without duplicate content.

Benefits

Fewer Re:amaze conversations to manage

Bookbag resolves the high-frequency ecommerce queries before they reach Re:amaze, shrinking your inbox and giving your team breathing room.

Agents start with full context

Transcript and order details are in the conversation the moment an agent opens it — no back-and-forth to gather information.

Works alongside Re:amaze's Shopify features

Bookbag's Shopify data passthrough complements Re:amaze's own Shopify sidebar, giving agents a double layer of order context.

Frequently Asked Questions

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Connect Re:amaze to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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