Which Front inbox do Bookbag escalations go to?

You configure the target inbox during setup. You can route all escalations to a dedicated Bookbag inbox or use Front Rules to distribute them across existing inboxes by tag.

Can Bookbag work with Front's AI Compose features?

Yes — once an escalated conversation is in Front, your agents can use Front's AI Compose tools alongside the context Bookbag provided.

Does Bookbag integrate with Front for email as well as chat?

Bookbag handles chat and messaging deflection. For inbound email, Bookbag can generate suggested reply drafts that agents review and send from Front.

How does Bookbag authenticate with Front?

Via Front OAuth — you grant Bookbag access to your Front workspace during setup, then choose the target inbox and configure any tag-to-rule mappings.

Can multiple team members see the Bookbag conversation history in Front?

Yes — the transcript is part of the Front conversation body, so any teammate with inbox access can see the full context and collaborate as usual.

Helpdesks & CRM

Bookbag + Front

Keep Front's shared inbox focused on complex issues — let Bookbag handle the routine ones.

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About Front

Front brings the best of email and helpdesk together in a collaborative shared inbox. Bookbag pairs with Front by sitting in front of your chat and messaging channels, resolving order, shipping, and returns queries via AI before they become Front conversations. When a shopper needs a human, Bookbag creates a Front conversation in the right inbox, attaches the transcript and Shopify order data, and adds tags — so your team picks it up with full context and can collaborate with comments and assignments the way they normally do in Front.

COMPATIBILITY

Channels

Live chat widgetEmailSMSWhatsApp

Integration methods

Front Conversations APIInboxesTags & custom fieldsRules & automations

How it works together

Connect Front and Bookbag gets the context and reach it needs to resolve more tickets automatically.

AI handles the transactional layer
Bookbag resolves order status, tracking, returns, and product questions using live Shopify data across chat and messaging — before any Front conversation is opened.
Escalations land in the right Front inbox
When Bookbag escalates, it creates a Front conversation in your configured inbox, includes the full chat transcript and Shopify order details, and tags the conversation with the detected intent.
Tags drive Front Rules
Intent-based tags set by Bookbag (e.g. 'return', 'lost-package') trigger your Front Rules for assignment, SLA escalation, or template replies — no manual routing needed.
Team collaboration picks up naturally
Agents use Front's comments, assignments, and shared drafts on the escalated conversation exactly as they would any other — Bookbag context is just an additional head start.

Benefits

Shared inbox stays manageable

Bookbag handles the repetitive ecommerce queries so Front's shared inbox contains only the conversations that benefit from team collaboration and human response.

Context-rich conversations from the start

The transcript and Shopify order data Bookbag attaches mean agents never have to ask 'What's your order number?' — speeding up every reply.

Rules and automations fire immediately

Front's powerful Rules engine works off the tags and data Bookbag provides — assignment, prioritization, and auto-responses happen without any extra setup.

Frequently Asked Questions

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Connect Front to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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