Bookbag is an AI customer support agent that integrates natively with Shopware 6 via the Shopware 6 Admin API and Store API. Shopware 6 is a modern, headless-ready ecommerce platform built on a Symfony/Vue.js stack, widely adopted by merchants in Germany, the Netherlands, and across Europe. With its sales channel architecture, flexible product catalog, and first-class REST API, Shopware 6 is a natural fit for AI-powered support. Bookbag reads your live order data, delivery records, and product catalog to resolve the post-purchase and product questions your customers ask most — without your team needing to handle each one manually.
How Bookbag connects to Shopware 6
Shopware 6 Admin API integration
Create an integration in Shopware Administration under Settings > System > Integrations. Bookbag authenticates using the access key ID and secret access key to read order, customer, and product data.
Live order and delivery data
Bookbag queries the Shopware 6 order management system in real time, reading order state, delivery records, and carrier tracking numbers to answer shipment questions accurately.
Write-back actions via Admin API
With manage_orders permission on the integration, Bookbag can update order states, create returns, and initiate refund transactions directly in Shopware 6.
Storefront and headless widget embed
The Bookbag chat widget embeds on Shopware 6 Storefront themes and any headless frontend (Vue Storefront, Next.js, custom React) with a standard script tag.
What the agent does on Shopware 6
Order tracking and delivery status
Resolves WISMO tickets using live Shopware 6 order state and delivery consignment data.
Returns and exchange processing
Creates return records in Shopware 6 for eligible customer requests within your return policy rules.
Refund handling
Initiates refund transactions in Shopware 6 for qualifying orders within your configured thresholds.
Product catalog Q&A
Answers questions about product attributes, variants, pricing, and stock availability from your Shopware 6 catalog.
Promotions and voucher codes
Explains active Shopware 6 promotions and assists customers in applying and understanding voucher eligibility.
Multi-sales-channel and multi-language support
Serves customers across all your Shopware 6 sales channels and languages from a single Bookbag deployment.
Set up in minutes
- 1In Shopware Administration, go to Settings > System > Integrations and create a new integration
- 2Copy the access key ID and secret access key from the integration
- 3Enter both keys along with your Shopware 6 store URL in the Bookbag dashboard
- 4Bookbag syncs your product catalog, orders, and customer records from Shopware 6
- 5Add the Bookbag widget script to your Shopware 6 Storefront theme or headless frontend
Frequently Asked Questions
Other platforms
Add AI support to your Shopware 6 store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.