About Smile.io
Smile.io powers loyalty programs for over 100,000 Shopify stores, making it the most widely-used points and rewards platform in ecommerce. When you connect it to Bookbag, the AI agent knows every customer's points balance, VIP tier, referral credits, and available rewards before they type their first message. The agent can explain how to earn more points, apply a reward to a pending order, and even grant bonus points as a goodwill gesture — all without human intervention.
How it works together
Connect Smile.io and Bookbag gets the context and reach it needs to resolve more tickets automatically.
- Connect via Smile.io API keyGenerate a Smile.io API key from your dashboard and add it to Bookbag. Bookbag gains read access to member accounts, points balances, VIP tiers, and reward redemption history.
- Greet customers with their loyalty statusWhen a loyalty member contacts support, Bookbag opens the conversation with their tier (e.g., 'Hi Sarah, I can see you're a Gold VIP with 1,240 points') — immediately signaling that they're recognized as a valued customer.
- Explain earning and redemption rulesCustomers frequently ask 'why didn't I get points for my last order?' or 'how do I redeem a reward?' Bookbag reads their specific account status and the program rules to give accurate, personalized answers rather than generic FAQs.
- Offer loyalty points as a resolution incentiveWhen a customer reports a problem, Bookbag can offer a defined points bonus (e.g., 200 points) as a goodwill gesture via the Smile.io API — resolving frustration and deepening loyalty simultaneously.
Benefits
Turn problem resolution into loyalty-building
A customer who receives bonus points after a support issue is 60% more likely to make another purchase than one who received only a standard resolution. Points are a low-cost, high-impact retention tool.
Reduce confusion about the loyalty program
Loyalty program questions ('why are my points missing?', 'when do points expire?', 'how do I get to Silver tier?') are among the top 5 support topics for stores with rewards programs. Bookbag resolves them instantly.
VIP-tier routing for high-value customers
Configure Bookbag to automatically route Gold or Platinum VIP customers to a human agent or a higher-priority response queue — ensuring your best customers always feel the difference.
Frequently Asked Questions
Related integrations
Connect Smile.io to Bookbag
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.