Transport support is defined by disruption. On a normal day the questions are fares, concessions, timetables and accessibility; the moment a line goes down, contact volume multiplies within minutes and every passenger wants the same real-time answer. Bookbag is an AI agent that answers fares and accessibility questions from your own tariff and network documents, can query your live service status through your own API, and handles refund and complaint intake without a queue.
The support challenges in transport & mobility
Disruption multiplies contact volume in minutes
A single incident sends thousands of passengers to your channels at once, all asking whether their service is running.
Static FAQs cannot answer real-time questions
Passengers want to know about today, right now, and a published FAQ page has nothing useful to say about it.
Fares and concessions are genuinely complicated
Zones, passes, student and senior concessions, peak rules and multi-operator tickets produce constant, avoidable enquiries.
Accessibility and multilingual needs are non-negotiable
Step-free access, working lifts and clear information in multiple languages are core service obligations, not nice-to-haves.
How Bookbag helps
Live service status through your own API
The call-your-API skill lets the agent query your disruption or vehicle feed, so it answers whether a specific route is running today rather than repeating a static page.
Fares and concessions answered from your tariff documents
Import your tariff tables, zone maps and concession rules so passengers get a specific price for their specific journey and eligibility.
Disruption spikes absorbed without a queue
When an incident multiplies contact volume, every passenger gets an instant first response instead of a hold tone.
Accessibility questions taken seriously
Step-free routes, lift status and assistance booking are answered from your accessibility data and escalated to staff when they need action.
Refunds and delay claims collected in chat
The collect-lead skill captures journey details, dates and reference numbers so a delay-repay claim reaches your team already structured.
Answers in the passenger's language
Visitors and residents get an answer in the language they write in, which matters most during disruption when clarity is critical.
Questions Bookbag answers automatically
Frequently Asked Questions
Related industries
AI customer support for transport & mobility
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.